We want you to feel our ambition with every purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE for another style within 14 days of receiving your order.
RETURN POLICY
Merchandise can be returned within 14 day but must meet our conditions which is stated below and must be a valid reason of return.
But 45 days of receipt if the Merchandise is damaged
(We are not responsible for any damages or loss caused by the shipping courier; however, if you receive your package in damaged condition, please contact us immediately with photographic evidence, and we will assist you in filing a claim with the courier.
Also Damages related to natural variations in fabric texture or appearance are not considered defects. However, issues like rips, tears, or discoloration upon receiving the item may qualify for a return).
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Sizing issues: If an item’s size differs from the measurements on our size guide, please contact us with evidence, and we will assist in resolving the issue. Please note that if the size error is due to customer oversight, we cannot process a return or exchange
(as each item has its own size guide)
Customers may begin the return process by contacting us at Contact@vonvex.com
RETURNS/EXCHANGES
You can return your product for store credit, a different product, or a refund to the original payment method. The original shipping cost (if any) is non-refundable, in most cases.
Please note that we do not provide a shipping label on returns.
To begin your return or exchange, please contact us at Contact@vonvex.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to the address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.Initiating a Refund:
To initiate a refund, please contact our customer support team at Contact@vonvex.com within 14 days of receiving your order. Provide your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the process and provide you with the necessary instructions.
Non-Refundable Items:
Certain items may not be eligible for a refund, including sale items, gift cards, and promotional items. Any exceptions to this policy will be clearly stated at the time of purchase.
If you receive a damaged or defective item, please contact our customer support team immediately. We will work to resolve the issue promptly by offering a replacement or initiating a refund.
REFUNDS
The tracking number is required once you send it back. Otherwise, the order will lose the refund service.
Refunds will be processed within approximately 1 to 3 business days after we receive your return.
- The shipping back charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- Except for quality issues, special merchandise does not participate in the return policy.
- Please note that store credits cannot be redeemed for cash. In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for a free return.
Thank you to everyone for shopping on VONVEX and supporting us. We are new in the market but we try to be the best.